Refund policy

• Return or exchange complaints must be submitted within 24 hours of delivery.
• To report an issue, please email pk365shop@gmail.com and attach your order invoice along with clear pictures of the product.
• Products are eligible for exchange only if they are in their original condition. Items must be unopened, sealed, undamaged, with all stickers and tags intact, and packed in their original packaging.
• Cash refunds are not available. Eligible customers may receive store credit or an exchange, according to the applicable policy.
• Please record a video while opening your parcel to support any claim regarding damaged or missing products. Claims submitted without an opening video may not be processed.
• For assistance, please contact us at 03254821811 between 9:00 AM and 5:00 PM, or email pk365shop@gmail.com.

Easy Returns & Exchanges

At Shop365.pk, eligible return and exchange requests can be made within 7 days of receiving your order.

Products must be returned in 100% original condition, and the customer is responsible for the shipping cost of sending the product back. Return shipping charges will not be reimbursed.

Please allow 10–15 business days for eligible return or exchange claims to be processed.

Products that are switched, broken, opened, unsealed, or otherwise damaged are not eligible for return or exchange.

Product Exchange Terms

If you are not satisfied with your purchase, you may request an exchange within 7 days from the delivery date.

To qualify for an exchange, the product must be:

• Unused and in its original condition
• Undamaged
• Accompanied by all original stickers and tags
• Packed in its original packaging

If the value of the replacement product is lower than the original order value, the remaining balance will be provided as store credit.

If the value of the replacement product is higher than the original order value, the additional amount can be paid by card or cash at the time of delivery.

Return & Refund Alternatives

At Shop365.pk, we aim to facilitate eligible return requests when customers are not satisfied with their purchase.

To initiate a return, please contact us at 03254821811 or email pk365shop@gmail.com.

Eligible products may be returned within 7 days of the delivery date.

Returned products must be:

• Unused
• Undamaged
• In their original condition
• With all stickers and tags intact
• Packed in the original packaging

Once your return has been received and approved, you may choose between:

• Product Exchange, or
• Store Credit for future purchases on Shop365.pk

Exchange requests may take up to 14 days to process. Store credit will be provided once the return has been processed.

Products that are damaged in any way, including expired or broken items, cannot be returned.

Customer Support

For further assistance regarding our Return & Exchange Policy, please contact:

Phone: 03254821811
Email: pk365shop@gmail.com
Website: www.shop365.pk